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Privacy policy

At House Cycle, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect information, what we do with it and what controls you have over your personal information when using our website or working with us.


Your Privacy

We take our duty to process your personal information very seriously.
We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated at the end of the document.

Refer to the sections below for more details on how and why we use your personal information:


Website Usage

When you are browsing our website, we have some essential cookies in use, this makes the website work and ensures the security of the website. You can disable these cookies, but it will significantly affect the way the website works for you.


When you contact us via email

When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible, but it can take the team up to 48 hours to respond to email queries especially at busy times, so please be patient with us. Our legal basis for data protection purposes is consent. 


When you schedule a quotation visit 

When you ask for a quotation, the information provided is passed to a member of the team who will contact you, usually by email, to discuss your requirements and understand your needs as well as arrange a date. This may result in a number of calls to you to make sure that we are clear about your needs and agree on a convenient date for the visit. Our legal basis for data protection purposes is contract. 


How will we contact you?

Most of the time we will contact you, using your contact information. We are happy to make sure that we contact you via the easiest method for you, so just let our team know which is the best contact information for you and we’ll update our records. If your contact information changes, please let us know so we can amend our records.


The information we need

House Cycle is what’s known as the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services.

We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.


Collecting your personal information

We collect personal information about you through a variety of different methods including when you:

  • Give us your details over the phone
  • Send us correspondence via email
  • Complete our online enquiry form
  • Make a job application
  • Give us feedback
  • Become a client
  • Become an employee



The website is not intended for anyone under 16. If you are under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to House Cycle.


Where is your information stored?

All the personal information we process is processed within the UK or the European Economic Area (EEA). 


Sharing your information

We use some third parties as part of our business structure, for example Square, so we may share your information in order to be able to provide you with information or services.
We do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:

  • If you have agreed that we may do so
  • If we sell the business – the new owner may obtain past Client information. This information would only be used for the same purposes for which it was originally obtained.

And we will never sell or rent your personal information to other organisations.


Retaining your information

We hold your information only as long as necessary for each reason that we use it. For example, your transaction information when you have been a Client will be held for up to seven years for accounting purposes. During the retention period we ensure the security and integrity of the information. If you wish to know more information about our retention practices, please contact us. 


What are your rights?

You have a number of rights about how the personal information you provide can be used. These are:

  • Transparency over how we use your personal information (right to be informed).
  • The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
  • Update or amend the information we hold about you if it is wrong (right of rectification).
  • Ask us to stop using your information (right to restrict processing).
  • Ask us to remove your personal information from our records (right to be ‘forgotten’).
  • Object to the processing of your information for marketing purposes (right to object).
  • Obtain and reuse your personal information for your own purposes (right to data portability).
  • Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you wish to raise a complaint about how we have handled your personal information you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you may complain to the Information Commissioner’s Office (ICO).

If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.


About Us

House Cycle Limited is a company registered in England and Wales. Registered company number: 12594881whose registered office is Numeric House, 98 Station Road, Sidcup, England, DA15 7BY.
Last updated: March 2024